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HDaaS (Help Desk as a Service)

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HDaaS (Help Desk as a Service)

Online 24/7 Tech Support by industry experts for all home computer issues and problems.  Microsoft Gold Partner using all current tools and industry recommended best practices. We can be reached by via our website chat program or at 1-877-323-4678 for immediate technical help.

General

  • IT consultation: General IT consultation regarding best IT & Security practices, local computer or web server projects, deployments or problems.
  • Train users: Train users on how to perform basic functions within Microsoft Office suite (IE Windows 7, 8 or 10), MacOS or Office 365
  • Dispatch & Answering service: Is your company looking for a technical answering or dispatching service?  Our 24/7, English speaking agents can assist with categorizing the scope, severity and impact of inbound contacts.
  • Software updates: If you are weary of updating software on a small or large scale, we can help plan & deploy software updates to local machines or web servers.
  • DNS Setup: Do you have custom DNS records you need set up?  SPF, DKIM, NS?  We can assist you with setting DNS for your domain

Repair and Troubleshooting

  • Driver updates: Basic driver updates on local computers for USB Devices, printers & Microsoft.
  • Basic LAN/Network:  Troubleshoot network connectivity problems and determine the probable source of the issue + recommend a solution.
  • File Sharing setup and/or troubleshooting: If you have a file sharing service such as OneDrive, Citrix ShareFile, Box or many others, we can assist with setting this up on your local computer or aide in solving common errors
  • Email: We can help diagnose common email problems & remedy a quick solution.  Bounce messages, errors connecting & analysis of logs + security are all areas of expertise we can look at.
  • Website troubleshooting: Is your business website down?  Has it been compromised?  Are you having trouble determining if a persistent issue is with the host or in your code?  We can help get you get clear of an infection, back online and provide an unbiased assessment of any troublesome problems you’re experiencing

Setup and Installation

  • Outlook/Email backups: Insure your data is always backed up incase of an emergency.  We can backup both your local emails and provide peace of mind with disaster recovery in the cloud.
  • Installation of Microsoft Software on Windows 7, 8 & 10 + MAC OS: Do you have the newest Microsoft Office Suite and are unsure of how to install it?  We can help!  Install and troubleshoot new or existing Microsoft Software
  • Installation of 3rd party software (not configuration of said software): We can install 3rd party software to local machines & web servers.  The configuration of this software is not included.
  • Email Client Setup: Are you looking to set up email on your or any of your employee’s mobile devices or email client’s?  We can assist with email set up on iPhone & Android devices, Outlook, Mac Mail & many others.
  • Office 365 Exchange Services: Backup/Archiving setup + Encryption setup + configuration.  Email migration & project management to Office 365.  O365 Sharepoint configuration.  Setup of distribution lists, aliases & forwards
  • Quickbooks desktop to online migration: Migrate Quickbooks Desktop to Quickbooks Online.  This brings all of your QB data from your local environment up to the cloud.

Contact a Solution Specialist

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Speak to a Specialist

1-877-323-4678

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